Do you offer OEM/ODM services?
Yes, we provide professional OEM and ODM services. Our team handles new design, development, logo printing, and packaging design. Instruction manual translation is also available.
Can I get a sample before placing an order?
Yes, samples are available for immediate dispatch once payment is confirmed. If a sample is not in stock, we will produce it specifically for your request.
What are your payment terms?
We accept T/T, PayPal, L/C, Credit Card, and other negotiable payment terms.
How do you ensure product quality?
Production strictly follows EU and US international standards. Our QC team inspects every stage, and a final inspection is performed before shipment. Third-party inspections are always welcome.
How about the after-sales service?
All rollators include a one-year warranty. We provide online technical support and replacement parts for product defects within the warranty period.
What is the standard delivery time?
General delivery takes 30-45 days, depending on quantity and customization. Urgent orders can be given special priority.