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Frequently Asked Questions
Are you a factory or a trading company?
We are a professional medical equipment manufacturer specializing in hospital and home nursing beds.
What are your standard trading and payment terms?
We accept L/C at sight or T/T (30% deposit, 70% balance before shipment). We also provide OEM and ODM services with custom logo and packing design.
What is your warranty policy for medical beds?
We provide a 2-year warranty for the bed frame and a 1-year warranty for other spare parts. If parts are damaged, we provide new parts or compensation upon video/picture verification.
How can I obtain samples?
We can provide samples; however, sample costs are typically higher than mass production prices. The additional cost is refunded once a bulk order is placed.
What is the estimated delivery time for an order?
If items are in stock, delivery takes 7-15 days. For new production, it typically takes 20-30 days, depending on the order quantity.
What is your Minimum Order Quantity (MOQ)?
Our MOQ is flexible; even a single piece (1 unit) is acceptable for certain models.