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Frequently Asked Questions
How long is the delivery time for bulk orders?
All orders are scheduled into our production line to ensure timely delivery. Products undergo strict inspection before packaging. Delivery times depend on order volume, but we work to ensure the fastest possible shipping via preferred forwarders.
What kind of after-sales support do you provide?
We provide online assembly instructions and technical guidance to ensure correct installation. All products come with a 2-year warranty, and technical inquiries receive a response within 24 hours.
Can the length and color of the bed head unit be customized?
Yes, the configuration is fully modular. We offer standard lengths from 24" to 96", and colors can be customized with antibacterial electrostatic powder coating to match your ward's interior design.
Do your products meet international safety standards?
Absolutely. Our medical control consoles meet GB9706.1 safety standards. We utilize nitrogen-protected welding for gas pipelines and high-strength 6063 A-grade aluminum for maximum durability.
Which gas outlet standards are supported?
We can integrate various medical gas outlets including Ohmeda, DISS, Chemetron, British (BS), German (DIN), and French (FS) standards based on your project requirements.
Is it possible to separate electrical and gas lines?
Yes, our units feature a unique five-chamber structure that creates independent compartments for gas and electrical lines, effectively isolating strong and weak currents for enhanced safety.